The policies below are agreed upon when placing your order
With over 20 years of finding the best, most unique products. We can simply find products & Suppliers the
average company cannot. We strive to return phone calls & go the extra mile for each client
1. CHARGES & CHARGE-BACKS
Please be very careful when placing an order. Custom products are not returnable once ordered.
We require a 50% deposit when ordering to ensure you do not just "change your mind"
Credit cards are charged under the name "Going Somewhere Sportswear & Gift".
Please be honest, we are. . Our bank charges us a fee for any credit card disputes. As a result, customers
who attempt to charge back an amount because of not recognizing the charge or attempted refusal to pay for
services we've provided, hereby agree and authorize us to charge an additional service charge of $50 per
Custom made products and printed products are generally not returnable or refundable once they have
printed. Unless we actually ship the wrong item, or put a different imprint design than the proof that was sent
to you. It is the customer’s responsibility to communicate special needs to us and to read all e-mails we
send very carefully. Once produced, custom items must be paid for whether or not the customer accepts
delivery. This is industry standard for customized products.
Orders that are cancelled before graphic proof has been prepared will incur a $35 processing fee.
Cancelled orders that have already had graphics work done will incur a $55 charge for processing and art
time. If more complicated graphics services such as a logo re-draw have been provided, the charges will
reflect our cost to have provided such service.
After graphic proof is emailed to customer, we will hold order for 15 business days, at which time the order
will be cancelled.
Cancelled orders after graphic approval will incur these costs + any other costs incurred up to time of
cancellation, including screen setup costs.
Once order has been run, customer agrees to pay for order in full. Refusing to accept delivery for order does
NOT relieve customer from this responsibility, as these are permanently imprinted products.
4) CUSTOMER RESPONSIBILITIES
In instances where customer has been sent a graphic proof and an order confirmation showing order
details, it is the customer’s responsibility to thoroughly read these confirmations and proofs and to notify us
of any changes or corrections needed. We cannot be responsible for errors overlooked by customers, this
includes: graphic proofs, shipping address, items ordered, deadlines and other details of the order.
It is the responsibility of the customer to make the proper decisions regarding item desired, imprint colors,
shipping methods and destinations, deadlines, customs procedures, duty fees, etc. It is up to the customer
to thoroughly communicate any special needs to us. No claims or returns will be accepted where there was
a special need which was not communicated to us.
Regarding colors, if there is a particular shade of color desired, it is the responsibility of the customer to
notify us if they have a particular expectation of the color, such as a PMS pantone number. Thus, if customer
simply states, for example, ‘green’ on their order, then it assumed that we are allowed to imprint any of our
stock shades of ‘green’. We can accept no claims where we have been required to guess at a customer’s
Artwork must be professional camera ready. If artwork supplied is not usable it will be re-created to allow
for a proper imprint at an additional cost. Changes in logos, text, or placements may result in extra art
Read all emails from us!
Any email, proof, instruction or confirmation emailed by us is to be assumed to have been received and read
by the customer. We cannot be responsible for problems arising because an email went into customer’s
“spam filter” or was not read by customer for any reason.
5) SHIPPING COSTS
We do not mark up shipping costs. We actually prefer if you can provide us with your UPS, Fed EX, or Dhl
account. Often times you will get better pricing on shipping this way.
6) TIME OF SHIPPING
If customer has a deadline or event, customer must specify it to us in writing on the order. When a deadline
is specified on an order that requires rush service from our company and/or rush shipping, it is customer’s
responsibility to pay for such services. On orders where a deadline is given by the customer, we will ship
when we promise to, or before. However we cannot be responsible for unforeseeable delays in shipping,
such as acts of God, customs problems, or any other delays. Once goods leave the factory they become
customer’s property. Customers who opt for lower prices in lieu of longest lead times will not be promised a
delivery date (we can only give an estimate). Turnaround on slow production orders can be 6 weeks or more:
Turnaround is a reference to when goods leave the factory. If customer has opted for sea vessel shipping, it
is with the understanding that this delivery method is slow, especially with today's heightened security at
ports. If there is a deadline, it is the customer’s responsibility to A) notify us of the deadline when order is
placed and B) pay for faster shipping and production process if necessary.
7) GIVING SPECIFIC DETAILS OF AN IMPRINT
Exact pms matches are not always possible. Customers who want a specific color should order a spec
sample to assure that the end result will be want they want.
Printing on some customized products is not printing on paper. The surface can be rough and detail will be
lost compared to an actual computer graphic. Small lettering will fill in and lines will not be perfect.
Customers must understand this, especially when submitting small and detailed graphics.
If you don't specify an imprint size, we usually imprint large and centered so that detail will show up and the
item will look it's best. But, if there is something you want a very specific size, you should email or fax the info
to us in detail.
Each order has a possible overrun of up to 5%...this is to ensure full shipments,in case if there is damages.
Checks are our preferred payment. Credit Cards are accepted but subject to a 3% service charge.
We work on tight margins to ensure you the lowest price This is the fee we are charged by the bank.
On unpaid invoices or amounts due us, customer authorizes a late fee of 3% per month, which will be added
to the amount due. Customer also accepts and authorizes full financial obligation to pay any costs which we
incur in collecting any unpaid debt by customer, including but not limited to collection company fees (an
additional percentage added on to the invoice), court appearance costs, lawyer fees and legal filing fees.
9) TRADEMARKS & COPYRIGHTS
This website is merely a search portal for products that can be bought and then printed by Going
Somewhere sportswear & Gift or our agents. Images of products and much of the text on this website is
posted there by 3rd parties who wholesale those products. Legal responsibility for the right to display such
images, and market the products, lies entirely with the company that is offering the product through our
In addition, when directed by customer to print any logo supplied by any outside source, it is with the full
understanding that Going somewhere Sportswear & Gift and it's agents shall be acting as agent of the
customer on the printing of said materials. The customer, as principal, shall be fully responsible for having
secured rights for use of such logo and shall accept full liability for any claims or actions arising from it’
s use. In placing any order with going somewhere Sportswear & Gift, customer hereby certifies that they
have full rights and permissions for the use of any graphic they are instructing us to print.
We know you have many choices in ordering custom products. We want to be your company of choice.
Give us a try & see why we are different. The commitment to go the extra mile every time.